Lost in 1000 Toys Support

Help for iPhone and Android · Last updated: 9 November 2026

Need a hand finding that last toy? Here are answers to common questions. If yours isn't here, email contact@enaayah.com and we'll help.

1. How to play

• Each round shows an order at the top, for example "3 yellow ducks · 4 red rings".
• Tap a toy to lift it, then drag it to its slot on the order to collect it.
• Drop a toy anywhere in the box to move it aside and dig deeper. The toy you need is often underneath.
• Watch out for look-alikes: size and colour matter. A wrong slot costs a few seconds; quick finds in a row add time.
• Fill every slot before the clock runs out to win up to 3 stars. If time runs out, you can try again straight away.
• Every level hides one shiny toy whose glow peeks between the others. Find it for your Album. Missing it never costs the round.

2. Helpers, coins and stars

• Flashlight shows where a toy you need is, Magnet brings one to the top, and +15 s adds time.
• You earn coins and helpers by winning levels, from star chests and from the Daily Box. You can also spend coins on helpers in the Shop.
• When you're out of a helper, you can choose to watch a short video for a free one. It's always optional.

3. Daily Box and streaks

A new Daily Box opens every day with a shiny toy to win. Play on consecutive days to grow your streak. Miss a day? One streak freeze a week keeps it going. There are also three small daily tasks for bonus coins.

4. Saved progress

Your progress is saved automatically on your device. There's no account and no cloud save run by us.

• Updating the game keeps your progress.
• Deleting the game removes its progress. To move to a new phone, use your device's own backup and transfer (iCloud Backup, or Android backup), which can include the game's data.
• Settings → Reset progress starts again from level 1 and clears coins and helpers, including bought ones. It asks a grown-up first. Remove ads stays on.

5. Purchases and Restore

• Purchases are optional: coin packs, a one-time starter bundle, and Remove ads.
• Each purchase asks a short question for grown-ups first, then the App Store or Google Play handles the payment.
• Remove ads turns off the ads between rounds. Reward videos stay available, because you choose to watch them.
• New phone or reinstalled? Restore purchases while signed in to the same Apple ID or Google account you bought with. There are two places to do it: Settings → Restore purchases, or the Shop → Coins tab → Restore purchases. A grown-up question comes first. Remove ads comes back, including the ad removal in the starter bundle. Coin packs are used up when spent, so they can't be restored.
• A purchase didn't arrive? Close and reopen the game with an internet connection, then try Restore purchases. If it's still missing, email us with the date and the item (never your card details).
• Refunds are handled by the store: Apple's Report a Problem or Google Play refunds.
• To stop children making purchases, you can also turn on Ask to Buy or Screen Time restrictions on iPhone, or purchase authentication in Google Play settings.

6. Ads

• The game never shows banner ads. It shows an occasional full-screen ad between rounds, never in the middle of a round and never before level 8.
• All ads are requested as child-directed and non-personalised, rated suitable for all ages.
• A reward video can be unavailable when you're offline or none is ready. Just try again later.
• Saw an ad that seems unsuitable? Email us the time and, if you can, a screenshot, and we'll report it.

7. For grown-ups

The game is for everyone, children included. It has no chat, no accounts and no links to social media. Purchases, Reset progress and anything that leaves the game sit behind a simple question for grown-ups. Read the privacy policy for exactly what information is used.

8. If something isn't working

1. Make sure you have the latest version from the App Store or Google Play.
2. Close the game completely and open it again. If that doesn't help, restart your device.
3. No sound? Check the volume, the Silent switch on iPhone, and Sound in the game's Settings.
4. Game running slowly? Close other apps, and make sure Low Power Mode or battery saver isn't limiting it.
5. Please don't delete the game to fix a problem: that removes your progress. Email us first.

9. Contact us

Email contact@enaayah.com with "Lost in 1000 Toys" in the subject, your phone model and system version, the game version (Settings), the level, and what happened. A screenshot helps. We'll never ask for your passwords or payment details.